Values are belief systems that guide us silently as we make choices and decisions. Working through a values clarification with your team can be extremely fun and enlightening. Values conflicts are often at the basis of conflict. In this video I will walk you through how to do a values clarification exercise at your next team meeting.
One of the most common questions I get asked is whether we have morning meetings everyday. I have 3 goals for our morning meetings: Quickly review the day before and asked what worked well? Look at the day coming up and see what people need for the day to work well. Get centered energized to work with each other and serve our patients regardless
Several of my core values got challenged this week and it was great learning. It came in the form of a less then stellar review for a recent program I had given at a dental meeting. Whether the review is in this format, or from a patient, the learning is in how it made me feel and how I managed it. The negative self talk, and the fact that it dominated my
One of the most common questions I field when lecturing at dental meetings is "How do you deal with late cancellations, or patients who always cancel?" In my practice we have designed a system we call the ABC classification system. This allows us to keep patients in the practice, but also make the best use of our time and theirs. In this video I will share
As we start a new year I want to share a picture with you all from one of my greatest mentors that captures an incredible life lesson for me. Wrapping my head around the difference between my plan for how the year will go, and the Universe's plans for how the year will go has been an important one. Part of my learning was to embrace that I have everything I
Market timing, which I addressed in my webinar on the "Five Hurdles to Wealth Accumulation" is the idea that we can get better information then other investors. This information is used to buy and sell, move in and out of the market with precise timing that maximizes our returns. Let's look at some science and see if that actually works, versus steady
In recent years we have raised the percentage of our dental hygiene services that are using the periodontal codes from 10-30%. I recently sat down with my hygiene team and asked them what factors they thought were responsible for the improvement in our perio numbers. The answers ranged from certain CE programs they had attended to equipment and systems that
One of the things I rely on to manage my dental practice is key performance indicators. This is a measurable way to evaluate many key pieces of the fiscal health of the business. Hygiene and total hygiene services is one of the of the KPI's that I pay very close attention. Measuring the success of your hygiene department and each team member is far more then
Block scheduling is one of the most impactful changes I have made in my dental practice. Before this we were tired and worn out some days, and trying to find things to do in open time on other days. Block scheduling matches your time and energy optimally with the flow of patient care. A great analogy is to fill a jar with large rocks first, then smaller
I think we often take for granted the things we use everyday in our dental practice that make our lives much easier and help us deliver the best possible results to our patients. In my video I want to discuss 3 things that are my favorites, and that I would not want to practice without.