This week I had the opportunity to experience the power of following up with patients, or more directly, the power of relationship. The patient came in with muscle pain and we recommended and made a Quicksplint as both a therapeutic and diagnostic tool. Several days later I sent her a simple text and received a simple reply. After the fact she shared with me Read More

Values are belief systems that guide us silently as we make choices and decisions. Working through a values clarification with your team can be extremely fun and enlightening. Values conflicts are often at the basis of conflict. In this video I will walk you through how to do a values clarification exercise at your next team meeting. Read More

One of the most common questions I get asked is whether we have morning meetings everyday. I have 3 goals for our morning meetings: Quickly review the day before and asked what worked well? Look at the day coming up and see what people need for the day to work well. Get centered energized to work with each other and serve our patients regardless Read More

Several of my core values got challenged this week and it was great learning. It came in the form of a less then stellar review for a recent program I had given at a dental meeting. Whether the review is in this format, or from a patient, the learning is in how it made me feel and how I managed it. The negative self talk, and the fact that it dominated my Read More

One of the most common questions I field when lecturing at dental meetings is "How do you deal with late cancellations, or patients who always cancel?" In my practice we have designed a system we call the ABC classification system. This allows us to keep patients in the practice, but also make the best use of our time and theirs. In this video I will share Read More

As we start a new year I want to share a picture with you all from one of my greatest mentors that captures an incredible life lesson for me. Wrapping my head around the difference between my plan for how the year will go, and the Universe's plans for how the year will go has been an important one. Part of my learning was to embrace that I have everything I Read More

Market timing, which I addressed in my webinar on the "Five Hurdles to Wealth Accumulation" is the idea that we can get better information then other investors. This information is used to buy and sell, move in and out of the market with precise timing that maximizes our returns. Let's look at some science and see if that actually works, versus steady Read More

In recent years we have raised the percentage of our dental hygiene services that are using the periodontal codes from 10-30%. I recently sat down with my hygiene team and asked them what factors they thought were responsible for the improvement in our perio numbers. The answers ranged from certain CE programs they had attended to equipment and systems that Read More

One of the things I rely on to manage my dental practice is key performance indicators. This is a measurable way to evaluate many key pieces of the fiscal health of the business. Hygiene and total hygiene services is one of the of the KPI's that I pay very close attention. Measuring the success of your hygiene department and each team member is far more then Read More