So I had a unique opportunity this week to learn about learning. I was helping out with a construction project at my office. An unfortunate mistake on my part resulted in my breaking the windshield of the bobcat. A powerful reminder came when I told the owner of the bobcat what had happened. He reminded me when mistakes happen it means you are learning. So Read More

Formulas a great way to figure things out, including the dynamics of how your team works together. E-R=C is a formula I use in my office to look at the interpersonal relationships. E stands for expectations. R stand for Reality. C stands for conflict. It's a basic human construct that when Reality does not meet expectations conflict or negative emotions is Read More

Are there members of the team, maybe even a dentist, that aren't engaged? Have you ever wondered why some of the people on the team are highly engaged, and others seem to simply show up to work? Questions like this got me to start thinking about engagement and a book from the Gallup organization that looks at what are the ingredients of engagement and how Read More

In this video my dental assistant Tara, will take a basic series of images that we take during our new patient exams. Being able to have team members capture the images with ease, while creating a pleasant experience for the patient is the key to implementation. So many of us understand the value of the images for patient communication and treatment Read More