Everyone has had the opportunity to be part of a difficult conversation. We may have been delivering or receiving the news, and either way it isn't easy. Our hoped for is always to try and accomplish the outcome and still maintain the relationship. These types of conversations are common amongst team members. Although they are never easy there are some
There are often subtle possibilities around us that we miss, like the first bud of crocuses int he garden heralding spring. One of the things I miss is how much I am learning and changing when I am too busy paying attention to what I still have to learn. Another one is missing how much our patients value us when we are too busy worrying about the ones who
Most dental teams want to help their patients value the dentistry they provide more. The foundation to valuing the services is having ownership of the underlying conditions in their mouth. Developing ownership is often about helping patients discover what is going on and make connections for themselves. If we can ask questions that encourage them to pose a
Asking for help can be difficult. Everyone on a dental team works hard and has tasks to accomplish. We want to collaborate with others to provide the best possible service to our patients, but sometimes we need help to get the job done. Sometimes we feel uncomfortable asking for help. Sometimes others feel uncomfortable being asked to help. They don’t
Ever wondered what you would do if you ruled the world? One of the things I will do is eliminate chart notes that evaluate how a patient is doing with their home care. How do the notes we put in patient records regarding their home care help to support a partnership that moves them toward health? Instead of judging patients’ efforts in home care you can
Thinking ahead to my own upcoming physical, and getting a little anxious about the conversations about my actions and commitments to my health prompted me to reflect on how dental patients feel prior to a recall visit. Can we help patients not feel guilty about what they haven't done in the past, but to embrace that now is the right time to get started.
All of us interpret the words and images we hear and see, and create the meaning or the backstory in our own minds. The challenge when we do this totally normal human behavior is that our interactions after that are based on our beliefs and not necessarily about what is actually true for that other person.
Hiring can be a stressful time for every member of the team. Given the energy that goes into this process what systems do you have in place to help ensure the success of a new team member. Who is responsible for their training? Who is responsible for helping them be successful. A committee for Success may be the key to having to hire less often.
Feeling appreciated is different than feeling seen and known as a member of a team. Surveys of team members rank these things as more important than financial compensation when they rank the reasons they stay in a job. Yet, figuring out how to have others feel known, seen and appreciated sometimes easier said then done.
What's Your Role on the team? Are you more focused on completing tasks or achieving outcomes? Here's a simple team meeting exercise you can do in your practice.