Mention the month of November to most people in the US and visions of falling leaves, turkey and football come to mind. November also means voting in an election year. As an employer, do you know what your state requires of you? Here's a short voting law primer on how to handle voting for your dental team so you're prepared for November 3rd. Read More

When it's time to add a new dental team member, we naturally place a high value on "fit" ... fitting in with our existing team, fitting in with our patients and fitting in with our way of doing things.  And while that will continue to be a priority, there's a shift in recruitment to "cultural add". Read More

You've probably heard the phrase "branding" countless times before, and what probably comes to mind is a logo, maybe a product or jingle, or even a fancy website.  But your brand really isn't that at all... Read More

Do you know the #1 misunderstood, misused and misapplied employment law in dentistry?  Chances are, you may be violating it without even knowing it!  I save you the suspense and tell you what it is in the first 30 seconds ... so pull up a chair, grab a cup of coffee and learn in the next 15 minutes how YOU can easily follow this law and avoid future risk of Read More

We all have an internal threshold for money and it's important to know what that level is in order to effectively present treatment plans to dental patients.  In this video, you'll hear about a recent experience I witnessed where the financial thresholds for the patient and the team members were very different.  What would your financial coordinator do in Read More

What does dentistry have to do with a day in Napa, CA?  Watch to find out how team communication, systems and customer service make an impact ... no matter where you are or what business you're in. Read More

We all have it ~ a list of things we'd like to do because it sounds fun/exciting/interesting/etc., but somehow, life always prevents us from doing them so they simply stay on our wish list.  But what about those items we absolutely, positively achieve no matter what ~ how is it that we can accomplish those items but not the ones we find interesting?  It Read More

Somewhere along the way, the idea that paying an employee an annual salary "automatically" voided the payment of overtime.  In this brief journal, I'll explain how overtime is determined ... and it's not by salary! Read More

Many dental offices come to me with concerns about employees who may sometimes work more than 40 hours in a work week. In this short video I clarify some of the key requirements and confusing details around overtime and make a few important recommendations. Read More

To check or not to check, that is the question ... and, of course, I'm referring to Background and Reference Checks in the hiring process and not a periodic exam!  In this video, you'll learn about one dentist's recent experience with a "good employee" and decide for yourself the answer to the question. Read More