Truth is that it is NOT possible to be fully present and listen to every single thing that every person has to say. What IS true is that most of us can be at least a little better, a little more effective, at paying attention and responding to those around us. Learning to listen and respond to what your patients are saying just might be one of the most Read More

I don't know about you, but at times I can certainly find myself hyper focused on how I perceive things, situations  and even people. Getting caught up my own thinking can often lead to what I'll call a "distortion in perception". The answer to many glitches in my own process can most often be traced back to a lack of attention on the bigger Read More

Imagine being a patient with a lot of dental issues coming to light. It is recommended that you see a handful of specialists, have phased treatment completed, AND your friends are all telling you about their favorite dentists, specialists, and their own course of treatment.  It is so easy to become confused, overwhelmed and frustrated!! As much as I do Read More

I know, I know!  It's so easy to just tell dental patients what you think they need.  Why take "all that time" to create digital images and engage your patient in a process when you already know what is in their best interest? Simple. Because slowing things down to pace WITH your patients instead of ahead of them WORKS! Developing a partner relationship Read More

In order for businesses to run effectively it's imperative that systems in are place and that they are followed. In today's video we look at a fresh approach to finding the fun and creativity in what could be considered dull, boring, or even monotonous duties or tasks. Research consistently demonstrates that when team members are enjoying themselves work is Read More

There really are numbers everywhere! The big question today is, "which numbers have meaning or significance for you??" Whether it be the number of days you are in your dental practice, what your production is per hour, or what your collection percentage is averaging, numbers do influence our lives.  No time is better than the present to create intention Read More

Just this past week I spoke at a study club about how important is it to ask for help. First of all, nobody can do everything on their own all the time, and rather than building up resentment trying, it's best ask for help when you need it. Secondly, asking for help gives another person the opportunity to be helpful, and most of us LOVE being in service.  Read More

Most days we all seem to be fighting the same battles around the almighty clock and staying "on time" is no easy task. Yet, managing time effectively IS possible. There are many systems, behaviors, attitudes, and intentions that can all come together to provide a high level of predictability in your schedule IF you and your dental team are willing to work Read More

Imagine having one of your team members schedule an emergency meeting with you, only to find out that there is a huge problem...to the tune of $400,000 in a failed account receivable system. The worst part is that you had no idea that there was an issue!  Although well running systems in any business will not guarantee that there will never be problems, they Read More