Even though I THINK I'm being clear with my communication, and I THINK I'm really good at asking for what I want, it seems that somehow my message can sometimes tend to be a little bit foggier than I intend. Consider the difference between passive and direct communication. Does texting someone, "are you busy?" really send a message that you are in dire need Read More

It can be challenging to make decisions every day, morning till night.  It can be EXTRA difficult to make them if there is nothing to anchor your decision making in. Even in the most stressful moments, everything can become easier and more clear if one simply remembers the course they are on. Having some version of a vision in place can make all the Read More

And yep, I really believe it's true!  After spending years in the dental field working both in and with teams, there is one thing I know for certain. Taking time away from the office to laugh, socialize, eat, go bowling, or do yoga is GREAT thing! It is proven time and again that individuals miss less work, take on more responsibility, and have greater Read More

Many of my recent conversations have had a common thread around how to create safety and clarity during interactions. A creative way to look at boundaries is to look at them like different "hats" to put on at different times.  The more clear about the "hat", the more clear the message AND the more clear the person on the receiving end can hear what is Read More

Truth is that it is NOT possible to be fully present and listen to every single thing that every person has to say. What IS true is that most of us can be at least a little better, a little more effective, at paying attention and responding to those around us. Learning to listen and respond to what your patients are saying just might be one of the most Read More

I don't know about you, but at times I can certainly find myself hyper focused on how I perceive things, situations  and even people. Getting caught up my own thinking can often lead to what I'll call a "distortion in perception". The answer to many glitches in my own process can most often be traced back to a lack of attention on the bigger Read More

Imagine being a patient with a lot of dental issues coming to light. It is recommended that you see a handful of specialists, have phased treatment completed, AND your friends are all telling you about their favorite dentists, specialists, and their own course of treatment.  It is so easy to become confused, overwhelmed and frustrated!! As much as I do Read More

I know, I know!  It's so easy to just tell dental patients what you think they need.  Why take "all that time" to create digital images and engage your patient in a process when you already know what is in their best interest? Simple. Because slowing things down to pace WITH your patients instead of ahead of them WORKS! Developing a partner relationship Read More

In order for businesses to run effectively it's imperative that systems in are place and that they are followed. In today's video we look at a fresh approach to finding the fun and creativity in what could be considered dull, boring, or even monotonous duties or tasks. Research consistently demonstrates that when team members are enjoying themselves work is Read More