In this video Mary Osborne discusses influence and how it affects our relationships with patients. The process of developing influence and the ability to be part of a patents decisions about their dental health choices begins at the new patient appointment.
In this video Mary Osborne discussed the process of co-discovery. Co-dsicovery allows the patient to learn about their dental health in a way that leads to ownership. Ownership of the current situation is what allows people to move towards a desire to change it and look for a solution to something they now see as personal to them.
We spend so much of our time learning to speak, write and read proficiently, and almost none of our time learning to be better listeners. Yet the art of helping our patient;s develop ownership of their present condition and their desires for their dental health is built on the foundation of listening. We talk often in dentistry about patient education and we
Over a decade ago I first became aware of the concept of patient centered or relationship based dentistry. Having become disenchanted with the way I was practicing dentistry I was attracted to this model. A fundamental premise is to partner with our patients to help them make healthy choices. Out of this partnership we can find greater trust, appreciation