We all have an internal threshold for money and it's important to know what that level is in order to effectively present treatment plans to dental patients. In this video, you'll hear about a recent experience I witnessed where the financial thresholds for the patient and the team members were very different. What would your financial coordinator do in Read More
Curators Journals
Laboratory Communication: Understanding Patient Expectations
Laboratory communication for an anterior esthetic case is a complex process. In a series of videos I want to look at the different pieces of information we need to be successful, and some ways to effectively communicate them. Step one in the process is clearly understanding the patient's "hoped for" outcomes. One of the challenges is how to "see" the picture Read More
Enhancing the Dental Patient Experience
We are now living in an “Experience Economy” as described by authors Pine and Gilmore in their bestselling 1999 book "The Experience Economy: Work is Theatre & Every Business A Stage" (updated in 2011). The book explains in detail how in the modern business landscape, customers expect their services to be accompanied by an “experience” – preferably Read More
Restorative Benefits of a Mock Up
Anterior esthetic dentistry can be fun and it can also be stressful. There are definitely more moving parts and more places for technique or communication challenges in these case. One of the most important steps in minimizing the stress and creating maximum predictability is utilizing a bisacryl mock-up as part of the restorative process. In this video I Read More