Umbrella insurance is a relatively inexpensive layer of extra liability coverage that I think every dentist should have. Let me explain generally how it works and why I think it is so important. If you don't currently have this coverage, get some quotes and see what it will cost you to get it. If you already have coverage, consider whether you should Read More
Kelly Brady MBA
Enhancing the Dental Patient Experience
We are now living in an “Experience Economy” as described by authors Pine and Gilmore in their bestselling 1999 book "The Experience Economy: Work is Theatre & Every Business A Stage" (updated in 2011). The book explains in detail how in the modern business landscape, customers expect their services to be accompanied by an “experience” – preferably Read More
Ransomware in YOUR Dental Practice
Ransomware is malicious software that encrypts (or claims to encrypt) files on computers and servers, or locks their screen to prevent you from using them. If this happened to systems in your dental practice it would be a very bad day. Usually you are asked to pay a ransom within a few hours or days to avoid a loss of all data. In this video I go over steps Read More