For many years when I walked into the operatory in my dental practice, the patient already had topical in place and my job was to get them numb. Over the years, I have learned a better way to build the value of my practice and to build greater relationships with my patients: I spend a few minutes at the beginning of an appointment to "check-in", and again Read More
Mark Kleive DDS
Asking for Google Reviews
How much external marketing you do will depend on your dental practice and the area in which you live. One of my experiences is that no matter how a potential patient hears about you, the first thing they do is go to the internet and look you up. Finding your website used to be a focus for this, but today I am finding that Google reviews have an incredible Read More
A Simple Practice Metric To Review Daily
Kelly Brady and I were together for the ADA Annual Meeting, and he asked me what one metric I looked at every day in my dental practice. My answer was: Reappointment Rate. This is a simple metric that you can easily calculate on a printout of the day's patients. In this video I discuss how I track it in my practice and why. I also mention a practice Read More
The Power of Patient Follow-Up
This week I had the opportunity to experience the power of following up with patients, or more directly, the power of relationship. The patient came in with muscle pain and we recommended and made a Quicksplint as both a therapeutic and diagnostic tool. Several days later I sent her a simple text and received a simple reply. After the fact she shared with me Read More