Values are belief systems that guide us silently as we make choices and decisions. Working through a values clarification with your team can be extremely fun and enlightening. Values conflicts are often at the basis of conflict. In this video I will walk you through how to do a values clarification exercise at your next team meeting. Read More
Mark Kleive DDS
Morning Team Meetings
One of the most common questions I get asked is whether we have morning meetings everyday. I have 3 goals for our morning meetings: Quickly review the day before and asked what worked well? Look at the day coming up and see what people need for the day to work well. Get centered energized to work with each other and serve our patients regardless Read More
Bad Review
Several of my core values got challenged this week and it was great learning. It came in the form of a less then stellar review for a recent program I had given at a dental meeting. Whether the review is in this format, or from a patient, the learning is in how it made me feel and how I managed it. The negative self talk, and the fact that it dominated my Read More
ABC Patient Classification
One of the most common questions I field when lecturing at dental meetings is "How do you deal with late cancellations, or patients who always cancel?" In my practice we have designed a system we call the ABC classification system. This allows us to keep patients in the practice, but also make the best use of our time and theirs. In this video I will share Read More