Formulas a great way to figure things out, including the dynamics of how your team works together. E-R=C is a formula I use in my office to look at the interpersonal relationships. E stands for expectations. R stand for Reality. C stands for conflict. It's a basic human construct that when Reality does not meet expectations conflict or negative emotions is Read More
Mark Kleive DDS
Team Engagement
Are there members of the team, maybe even a dentist, that aren't engaged? Have you ever wondered why some of the people on the team are highly engaged, and others seem to simply show up to work? Questions like this got me to start thinking about engagement and a book from the Gallup organization that looks at what are the ingredients of engagement and how Read More
Digital Photography Made Easy
In this video my dental assistant Tara, will take a basic series of images that we take during our new patient exams. Being able to have team members capture the images with ease, while creating a pleasant experience for the patient is the key to implementation. So many of us understand the value of the images for patient communication and treatment Read More