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Mary Osborne

Getting Beyond “Yes” With Dental Patients

Posted on: 09.29.19 | by Mary Osborne

The word Yes written on blackboard

A very common presentation topic at dental meetings is "Get To Yes" - or how to have patients accept their treatment plan. In this video I want to discuss getting "Beyond Yes".  In addition to all of the things we need clinically to come up with a successful treatment plan, there are things we need from the patient to be successful. We want our patients not Read More

Implementing Change In Your Dental Practice

Posted on: 04.03.19 | by Mary Osborne

Jigsaw puzzle pieces with word change on grey background

One of the most common issues I deal with when I work with dental teams is change. It's very common for a team member to tell me that other team members are averse to change. Also common is a team member who feels like they have lots of good ideas that never get implemented. All of us have a relationship with change, and our response to change can depend on Read More

A Sturdy Foundation for Relationships

Posted on: 12.15.18 | by Mary Osborne

There is so much focus on dental insurance today, that it sometimes feels like that is the foundation of our relationships with patients. For me this does not feel like a solid foundation. When this is the basis of our relationship, the moment the plan changes there goes our relationship and they look for a new dental office. We have so many other choices of Read More

If I Owned The Practice

Posted on: 09.03.18 | by Mary Osborne

Recently I have been having a lot of conversations about dental team members taking time off. One way to improve this for everyone is to create a system to manage the process. Another way to look at this is to ask whether everyone understands the impact of time off. As the owner of the business we are very clear about the impact when we take time off, but Read More

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