We all have an internal threshold for money and it's important to know what that level is in order to effectively present treatment plans to dental patients. In this video, you'll hear about a recent experience I witnessed where the financial thresholds for the patient and the team members were very different. What would your financial coordinator do in Read More
Dental Lesson from Napa
What does dentistry have to do with a day in Napa, CA? Watch to find out how team communication, systems and customer service make an impact ... no matter where you are or what business you're in. Read More
Interested or Committed?
We all have it ~ a list of things we'd like to do because it sounds fun/exciting/interesting/etc., but somehow, life always prevents us from doing them so they simply stay on our wish list. But what about those items we absolutely, positively achieve no matter what ~ how is it that we can accomplish those items but not the ones we find interesting? It Read More
Exempt vs Non-Exempt – What Does It Mean?
Somewhere along the way, the idea that paying an employee an annual salary "automatically" voided the payment of overtime. In this brief journal, I'll explain how overtime is determined ... and it's not by salary! Read More
The Dreaded Overtime Monkey
Many dental offices come to me with concerns about employees who may sometimes work more than 40 hours in a work week. In this short video I clarify some of the key requirements and confusing details around overtime and make a few important recommendations. Read More
To Check or Not to Check?
To check or not to check, that is the question ... and, of course, I'm referring to Background and Reference Checks in the hiring process and not a periodic exam! In this video, you'll learn about one dentist's recent experience with a "good employee" and decide for yourself the answer to the question. Read More
Guess What, Doc?!
Most dentists dread this phrase even more than "I quit". Do you know what it is? That's right, it's "Guess what, Doc?! I'm pregnant!" Learn tips on how to graciously handle this announcement ("congratulations!") as well as learn about policies that should be in place to protect both you and your expectant team member. Read More
3 Pillars of Trust
As a human resources professional, I hear a lot of interesting stories because let's face it, we humans are a fascinating bunch! There was one story in particular recently where a dentist was ready to terminate an otherwise "awesome dental assistant" because the dentist felt she could no longer trust this employee. It was a great lesson for all of us, and Read More