One would think that when people work together all day every day that communication would be easy. Unfortunately, that is not usually the case! It takes intention, patience, and lots of courage to engage in conversation that really matter. One creative way to encourage healthy dialogue is to work together as a team to create some agreements around HOW you Read More
Sheri Kay RDH
What’s Important Today???
Getting to know our patients is the key to success on many levels. It's fun and rewarding to anticipate their preferences and desires, and follow the rhythm of the patterns that we have established together about how to be in relationship. It is also true that that on any given day your patient just might have a different mood than you expect, or a change Read More
Raving Fans!
I've always said that there is a huge difference between a happy patient and a raving fan. I LOVE it when I hear about a patient screaming from the rooftops about how great a practice is! Many years ago I remember our dental team creating a goal that we would raise the bar on what is possible in terms of hospitality, service, and relationships in all of Read More
How Would You Rate Your Day??
Although it might sound good in theory, the reality is that human beings cannot actually "leave everything at the door" when they come to work each day. What we CAN do is intentionally and deliberately choose to focus our attention at will. It may not always be easy, and at times maintaining presence may be extremely difficult. The question is...what tools Read More