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Creating Influence

Posted on: 09.02.16 | by Mary Osborne

dreamstime_s_39305517In this video Mary Osborne discusses influence and how it affects our relationships with patients. The process of developing influence and the ability to be part of a patents decisions about their dental health choices begins at the new patient appointment.

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Categories: Clinical Collection, Practice Management

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About Mary Osborne

Mary Osborne has worked in dentistry for over forty years as a dental hygienist and patient facilitator. She is known internationally as a writer, speaker and educator on patient care and communication. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work and to fully embrace the difference they make in the lives of those they serve.
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