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Difficult Conversations

Posted on: 04.04.17 | by Mary Osborne

Everyone has had the opportunity to be part of a difficult conversation. We may have been delivering or receiving the news, and either way it isn't easy. Our hoped for is always to try and accomplish the outcome and still maintain the relationship. These types of conversations are common amongst team members.  Although they are never easy there are some skills to difficult conversations that make getting both outcomes more likely, whether you are on the receiving or the initiating end.

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Categories: Curators Journals, Mary Osborne

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About Mary Osborne

Mary Osborne has worked in dentistry for over forty years as a dental hygienist and patient facilitator. She is known internationally as a writer, speaker and educator on patient care and communication. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work and to fully embrace the difference they make in the lives of those they serve.
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