A common conversation at the morning huddle in a dental office is "what are we gong to do with the emergencies?" The real question is how will we take care of people who call with an emergency int he face of our already busy schedule? Something to consider is that instead of seeing this as an interruption in the flow of our day, we can se it as an opportunity. The opportunity is to help this person increase their awareness and ownership about their dental health and the possibilities for managing it differently moving forward.