It's no secret that most patients come into our practices not truly understanding their current conditions, let alone the choices they have for their dental health. Many patients stay away for long periods of time because of their fear of the unknown, or out of shame or embarrassment, perpetuating the cycle of lack of care even more. It's a beautiful gift to offer a patient time, a curious and caring ear, and opportunities for engagement that can support their ability to have a plan and strong sense of choice. In this case, my friend was moved to tears of appreciation as he was given the most important gift of all: Hope.