The language we use, how we ask or describe things is very important. Of course we think about how we apply this when we talk to patients. Our goal is to have an open and informative interaction with the patient, and often the words we ask or the way we ask something actually shuts the conversation down instead of opening it up. An example in hygiene is when you asl "Have you had any changes to your health history?", and the patient says no, and later we find out that they had a major change, but they didn't put it together with this question. Using language that is more expansive, more open and invites conversation and new awareness is the goal, especially when we discuss treatment recommendations.