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Staying In The Question

Posted on: 09.02.16 | by Mary Osborne

dreamstime_s_17293989We spend so much of our time learning to speak, write and read proficiently, and almost none of our time learning to be better listeners. Yet the art of helping our patient;s develop ownership of their present condition and their desires for their dental health is built on the foundation of listening. We talk often in dentistry about patient education and we provide all of the information and do all of the talking. The truth is the best learning occurs not when we are listening but when we are speaking. With this in mind when we are doing all of the talking with a patient we are the ones learning, no wonder we know dentistry inside and out!

In this video Mary shares with us her concept of "Staying In The Question", a fundamental skill in improved listening.

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Categories: Clinical Collection, Practice Management

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About Mary Osborne

Mary Osborne has worked in dentistry for over forty years as a dental hygienist and patient facilitator. She is known internationally as a writer, speaker and educator on patient care and communication. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work and to fully embrace the difference they make in the lives of those they serve.
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