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Trapped Between Yes and No?

02.10.17 | by Mary Osborne Comment

Asking for help can be difficult. Everyone on a dental team works hard and has tasks to accomplish. We want to collaborate with others to provide the best possible service to our patients, but sometimes we need help to get the job done.

Sometimes we feel uncomfortable asking for help. Sometimes others feel uncomfortable being asked to help. They don’t want to say no, but saying yes may not be the best use of their time.

There is another answer, other than “yes” or “no”

“Yes, if . . . .” is often an appropriate answer that helps all parties prioritize tasks and requests.

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About Mary Osborne

Mary Osborne has worked in dentistry for over forty years as a dental hygienist and patient facilitator. She is known internationally as a writer, speaker and educator on patient care and communication. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work and to fully embrace the difference they make in the lives of those they serve.
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